Privacy Policy

Mad Cow Cutlery

5918 Alma Hwy, Van Buren, AR 72956

Email Privacy Department

Mad Cow Cutlery respects the privacy of our visitors and customers and attempts to keep personal information secure.Our privacy policy outlines and explains what information we gather and how we use that information. Questions or comments are always welcomed and can be emailed to Privacy Department.

Mad Cow Cutlery utilizes industry leading companies to process payments, manage our email and printed advertising campaigns, and provide shipping services and tracking. Mad Cow Cutlery is not responsible for the privacy policy implemented by these organizations, but we do take care in dealing with organizations that adhere to high standards of privacy and security.

Information we collect.

We may collect information (including name, address, telephone number, email address, transaction information, credit card information and date of birth) when you:

place an order from our online store, catalogs, fliers, retail store front, trade booths, or online market places
return an item or receive a refund
contact us with a question by email, phone, or mail
have an item shipped to you or other approved designated address
request to join our newsletter, email notifications, receive a catalog, request to download information, or set-up an account
enter a contest or drawing
request a promotional code
participate in a survey or post a product review

We maintain the information that you provide us, along with a record of your purchases and shipping data, in secure databases. We also gather information about how visitors navigate through our online store and internet through the use of "cookies" and other third party tracking applications, including information provided by search engines. A "cookie" is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful for having the browser remember some specific information.

Why "cookies" are used:

remember items in shopping cart
recognize you when you return to our online store
analyze how our visitors and customers navigate through our online store, as well as track visitor online originating location, site navigation, and keyword searches.

Mad Cow Cutlery uses companies who utilize cookies or other tracking tools to measure marketing effectiveness on our behalf, or to simplify the process of using applications provided by these other service providers. These companies are hired or utilized by Mad Cow Cutlery to provide a service, where information is only shared with Mad Cow Cutlery in order to provide marketing, research, or customer service. Mad Cow Cutlery attempts to deal with companies that provide professional and secure services, and respect the privacy of our customers.

How we use the information we collect.

Mad Cow Cutlery wants your shopping experience with us to be positive and hassle free. To provide the high level of customer service that our customers deserve, we must utilize the information we gather. Ways we use this information include:

process and track orders, returns, exchanges, refunds, and warranty issues
contact customers about their orders, such as providing notifications or handling order problems
provide information that our customers request, such as shipping status
send promotional emails or catalogs from Mad Cow Cutlery for products that we believe are of interest to our customers-especially money saving offers
maintain information for our voluntary newsletter and printed advertising campaigns
notifying customers of product recalls
track visitor navigation and product views to improve site design and marketing
improve customer service
make our site easier to navigate and reduce barriers for our customers to gain access to information about their order, personal information, or discounts

Sharing information.

Mad Cow Cutlery does business with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. These companies are provided only with the information they need to perform their services. Examples of companies we share information with:

PayPal-this company provides merchant services, such as credit card and other payment processing through their secure servers. We must provide them with customer information so that payments can be verified and processed.
UPS, USPS, FedEx-these companies need our customers shipping information so that orders can be delivered to the correct recipient and address. Customer shipping information is also shared to verify that the addresses are correct and valid.
Email newsletter and campaign managers-these companies need to be provided email addresses from customers so that valuable, money saving offers can be sent.
Mailing managing companies-need customer addresses to verify and process catalogs and other promotional information to customers or potential customers.

These represent a few of the instances of how we share information, but is not all inclusive.

Mad Cow Cutlery does not give away or sale our customer list to other companies for marketing purposes. While most of the companies we do business with adhere to our policy of customer privacy, we can not guarantee that all of our business partners will not use the information we provide them for use for marketing research. If you believe that you are receiving information via email or regular mail, based on information provided at our site, please contact our Privacy Department . We will make every effort to have your name removed from any marketing list, or provide you with the contact information of our business partners.

Use of Your Email Address

We use our customers' email to process orders, track orders, and send information to our customers about their order. Our shopping cart system also uses customers' email to verify accounts, allowing customer access to personal informational, order and shipping information, and promotional offers. We also use customer emails to send promotional information that we feel would benefit our shoppers. Customer email addresses are not provided free of charge or sold to marketing companies for the sole purpose of reselling those email addresses.

Links to Other Sites

Mad Cow Cutlery will occasionally link to other sites, that we feel provide important information to our customers-including instructional videos and product demonstrations. These sites maintain their own privacy and security policies, and are not affiliated with Mad Cow Cutlery. It is strongly recommended that you review the security and privacy policy of any site that is linked to madcowcutlery.com.

Privacy of Children

MadCowCutlery.com is not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under the age of 18. Our site sells products designed for adults, people aged 18 years and older, or of the legal adult age as determined by state law.

Policy Changes

From time to time, we may change the terms and information in the privacy policy-including how the information is used. Please review the privacy policy periodically for changes. If you have any questions about changes made to the privacy policy, you can email:Privacy Department.

Release of Information

Mad Cow Cutlery may disclose specific information upon governmental request, in response to a court order, or when required by law to do so.