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Note: Customers purchasing $100 or more and shipping to an address that is different than the billing address may be contacted by email or phone to provide additional information to help us prevent fraud. If your billing address is a PO BOX and you are shipping to your house or work, it is helpful if you provide that information in the comments section at checkout.
Standard Ground Shipping (3-7 days): We ship to all US states, DC, Military Addresses and Puerto Rico. $0.01 and up -- $7.95 Flat Rate Shipping Items are shipped using USPS First Class, USPS Parcel Post, USPS Priority Mail, or UPS Ground. Weight and destination address determines the method of shipping. APO/FPO orders are shipped using USPS Priority Mail and may add extra time to the delivery. Post Office Box addresses will ship using USPS Services. Hawaii and Alaska orders will ship by USPS Services. We do not ship to international addresses. Most orders ship within 3 business days of order being placed. We utilize various warehouses, so multiple item orders may be split with items shipping from different warehouses. Tracking information will be emailed for each shipment. Larger items may ship by freight with free shipping. We do not offer express shipping service on our website. If you need express shipping, please email our customer service department to get a quote for express shipping--please provide your full address and the items you were wanting to order. You can place express orders on our store, but will be emailed an invoice that will allow you to pay for the extra express shipping by easily logging onto our secure payment processing server. Out of Stock and Back-Ordered Products Sometimes products become out of stock and back-ordered at our warehouse and through the manufacturer. We try our best to keep inventories accurate in our store so that out of stock items can not be ordered, but occasionally out of stock items get ordered. In these instances there may be a 5 to 14 day lead time until the items ship. The customer will always be notified and given the option to wait or cancel the item. Drop Shipment Some of the larger items, special order products, and customizable items ship directly from the manufacturer using the manufacturer's carrier of choice. Items that ship direct from the manufacturer will have special notes in the product description designating the items as shipping direct from manufacture. During certain times of the year we may have smaller items such as knives and sharpeners dropped shipped from the manufacturer--this allows us to cut down on shipping times and costs. Track Your Order and Delivery Confirmation When your order ships you will be notified by email of the shipment and provided a tracking number. The UPS tracking number provides an accurate location of your order. The delivery confirmation number provided by the USPS does not provide the same level of tracking as UPS, but does indicate when the package is scanned leaving our facility and sometimes as it enters and leaves sorting centers, then finally at time of delivery. The only exception to this is USPS Parcel Select packages, which may only show up in tracking after they have been scanned at a USPS sorting center. Mad Cow Cutlery does not ship internationally. Returns View our return policy |